Anti-theft device with keys

All our electric bikes come with a manufacturer's warranty of up to 2 years* covering manufacturing defects and malfunctions of main components*.​

For more details, please refer to our complete warranty policy on our website.

For any questions or assistance, please contact our customer service at: info@nova-bikes.com

Delivery Areas:
We deliver throughout the European Union.

Delivery Fees:
Delivery is free for all orders shipped within the EU.

Delivery Times:
Orders are generally delivered within 3 to 7 business days.

Order Tracking:
Once your order has shipped, you will receive an email with tracking information to monitor the progress of your parcel.

Notes:
Delivery times may vary depending on your location and logistical conditions.

Please note that some products may be shipped separately.

For more information, please refer to our full delivery policy on our website.

Q1: What are the shipping costs?
All our electric bikes are delivered free of charge within the European Union.

Q2: What payment methods do you accept?
We accept credit card payments (Visa, Mastercard, Maestro), and Klarna (payment in installments).

Q3: How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking link to follow the delivery of your package.

You can use the following link to track your order using the code that will be sent to you: https://www.17track.net/fr

Q4: What areas do you deliver to?
We deliver to all countries in the European Union, with the exception of Malta and Cyprus.

Q5: What if my order is not shipped after 3 days?
We generally ship orders within 24 to 48 hours on weekdays. In case of delay, this may be due to a pre-order or periods of high demand. We will inform you of any additional delays.

Q6: Who should I contact for after-sales support?
For any questions or after-sales support, please contact our customer service at: info@nova-bikes.com

Q7: Can the bike be unlocked?
The bike is delivered restricted to 25 km/h, in accordance with European legislation. Any modification aimed at exceeding this speed is prohibited and may engage the user's responsibility.

Q8: Can I charge the battery at home?
Yes, of course. All our batteries are removable and can be easily recharged at home using the provided charger.
Simply remove the battery from the bike (or leave it in place if you prefer) and plug it into a standard electrical outlet (220V).

Q9: Do Nova Bikes comply with European speed legislation?
Yes, all our electric bikes comply with the regulations in force in the European Union. The assistance speed is voluntarily limited to 25 km/h, in accordance with legislation. This limitation ensures use on public roads without the need for a license, specific insurance, or registration. Any modification aimed at exceeding this speed is prohibited and may engage the user's responsibility.

Q10: Is my bike eligible for regional aid?
Yes, most of our electric bike models are eligible for regional or local aid, which can be up to €400* depending on your place of residence and the conditions set by your region or community. Important: The aid application must be made by the customer, after purchasing and receiving the bike, directly to the competent body in their region (e.g.: regional or city council website). The amount of aid varies according to the region and eligibility criteria (income, type of bike, etc.). We invite you to consult your region's website or your city council to find out the exact amount and procedures.