Contact Us
At Nova Bikes, we are always here to help!
Have a question about an electric bike, an order, or a return? Our team is here to assist you quickly.
Customer Service
📧 Email: info@nova-bikes.com
📞 Sales Department: +33 (0)7 56 92 72 64 (Monday to Sunday, 8:00 AM to 9:00 PM)
📞 After-Sales Service: +33 (0)7 57 82 88 36 (Monday to Friday, 8:00 AM to 7:00 PM)
Tracking your order
To track your order, click on the tracking link received by email after shipment, or contact us by email or phone, stating your order number.
Frequently Asked Questions (FAQ)
When will I receive my order confirmation?
You will receive an automatic confirmation email within minutes of your purchase. Please check your spam or junk mail folder.
How long does it take for my order to ship?
All our orders are processed and shipped within 24 to 72 business hours (excluding weekends and public holidays), from a warehouse based in Europe.
What are the delivery times?
Delivery usually takes 3 to 7 business days after shipping. A tracking link will be sent to you by email once the package has been dispatched.
How do I track my order?
A tracking link is sent to you by e-mail as soon as your order is shipped. You can also track the progress of your delivery on 17track.net.
What are the available payment methods?
We accept payments via Credit Card, Klarna (installment payments), Apple Pay, and Google Pay.
Can I modify or cancel my order?
If your order has not yet shipped, please contact us as soon as possible at info@nova-bikes.com. We will do our best to modify or cancel it in time.
What should I do if my bike arrives damaged?
Take photos upon receipt of the package and contact us within 48 hours. We will arrange for replacement or necessary parts.
Contact Us
Have a question, need assistance, or just want to say hello? Our team is here to help. Contact us by email or using the form below. We will get back to you as soon as possible!
info@nova-bikes.com
(Response within 12 to 24 hours).
Opening hours
Monday - Sunday: 08:00 – 21:00