Shipping policy
Shipping Policy
At Nova Bikes, we do everything we can to ensure fast, reliable, and hassle-free delivery.
This page provides all the essential information regarding shipping times, delivery areas, costs, and order tracking.
Shipping Fees
✔︎ 100% free shipping on all electric bikes within the European Union (excluding specific islands such as Cyprus and Malta)
✔︎ No hidden fees – the price displayed is the final price
Delivery Areas
We currently ship to countries within the European Union, with the following exceptions:
✘ Malta
✘ Cyprus
✘ Overseas territories (DOM-TOM)
Our bikes are shipped from warehouses located in Europe, ensuring fast delivery times with no customs duties.
Processing & Delivery Times
| Step | Estimated Time |
|---|---|
| Order processing | 1 to 2 business days |
| Shipping & transit | 3 to 7 business days |
| Total estimated delivery | 4 to 9 business days |
⚠️ Important Notice:
During peak seasons or holidays, delivery times may be slightly extended.
A notification will always be displayed on our website in case of exceptional delays.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking link.
You can track your package directly via:
Additional Information
Incorrect Address:
Please ensure that your delivery address is complete and accurate.
We cannot be held responsible for delays caused by incorrect information.
Exceptional Delays:
In case of pre-orders or temporary stock shortages, we will inform you of the estimated shipping date as soon as possible via email.
Customer Support:
For any questions regarding your delivery, please contact us at:
📩 info@nova-bikes.com
Thank you for your trust,
The Nova Bikes Team